Shipping Policy
Effective Date: August 25, 2026
Maro Jewelry ("Maro Jewelry," "MARO STUDIO," "we," "us," or "our") operates the online store at https://marostudiony.com/.
This Shipping Policy applies to orders placed through our website for delivery within the United States and Puerto Rico.
We aim to provide clear and accurate shipping information at checkout. Shipping availability, costs, and estimated delivery times may vary depending on the destination, products purchased, inventory availability, and shipping method selected.
1. Shipping Destinations
MARO STUDIO currently ships orders to:
- United States
- Puerto Rico
Shipping availability and options are displayed during checkout based on the delivery address provided.
We may restrict shipping to certain locations when required by applicable law, carrier limitations, fraud-prevention measures, or other legitimate business reasons.
2. Shipping Methods and Costs
MARO STUDIO currently offers the following shipping options, subject to availability at checkout:
- Standard Shipping: approximately 3–7 business days after the order has been shipped.
- Express Shipping: approximately 2–3 business days after the order has been shipped.
The applicable shipping cost for your order will be displayed at checkout before you complete your purchase.
Shipping times are estimates and are not guaranteed delivery dates unless a specific delivery guarantee is expressly stated at checkout.
3. Order Processing
Orders are generally processed after payment has been successfully authorized and the order has been received.
Orders are prepared and shipped on Mondays, Wednesdays, and Fridays, excluding holidays and circumstances that may prevent normal shipment processing.
Orders received after the applicable shipping cut-off time may be processed on the next available shipping day.
Order processing time is separate from the carrier's transit time.
Once your order has been processed and handed over to USPS, the applicable transit period begins.
MARO STUDIO makes reasonable efforts to process orders in accordance with the shipping schedule stated in this policy. We do not guarantee a specific delivery date unless expressly stated otherwise.
4. Estimated Delivery Times
After an order has been processed and handed over to USPS, estimated transit times are:
- Standard Shipping: approximately 3–7 business days.
- Express Shipping: approximately 2–3 business days.
These are estimated transit times provided for planning purposes and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, USPS operations, holidays, weather, transportation conditions, and other circumstances outside MARO STUDIO's reasonable control.
5. USPS Delays
MARO STUDIO ships orders through USPS unless another carrier or shipping method is expressly indicated at checkout.
Once an order has been handed over to USPS, the package is in the carrier's possession and delivery is subject to USPS operations and conditions.
USPS may experience delays caused by circumstances including, but not limited to:
- weather conditions;
- natural disasters;
- holidays;
- transportation disruptions;
- operational delays;
- staffing or facility issues;
- address-related issues;
- security or inspection procedures; and
- other circumstances outside MARO STUDIO's reasonable control.
MARO STUDIO cannot control USPS delivery operations and therefore cannot guarantee that USPS will deliver a package within its estimated transit timeframe.
However, nothing in this policy is intended to waive or limit any rights you may have under applicable federal, state, or Puerto Rico law.
6. Federal Shipping Requirements
MARO STUDIO makes reasonable efforts to ship orders within the timeframes stated on our website and at checkout.
Federal law, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, requires online sellers to have a reasonable basis for shipping representations and establishes requirements when an order cannot be shipped within the applicable promised timeframe.
If MARO STUDIO becomes aware that an order cannot be shipped within an applicable promised timeframe, we will handle the delay in accordance with applicable law, including providing any required notice and cancellation or refund options.
7. Tracking Information
When tracking is available, tracking information may be provided by email or through the applicable order-status system.
USPS tracking information may take some time to become active after the package has been accepted by USPS.
Tracking information is provided by USPS and may occasionally be delayed or may not immediately reflect the physical location or status of a package.
If your tracking information has not updated for an unusual period of time, please contact us at:
info@marostudiony.com
8. Delivery Estimates Are Not Guaranteed
Unless MARO STUDIO expressly identifies a shipping service as guaranteed, all delivery dates and transit times are estimates.
Choosing Express Shipping does not guarantee delivery on a specific calendar date. Express Shipping refers to the estimated transit timeframe stated at checkout or in this policy.
Once a package has been handed over to USPS, delivery times may be affected by USPS operations and circumstances outside MARO STUDIO's reasonable control.
Nothing in this section is intended to eliminate or limit consumer rights that cannot legally be waived.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please carefully review your:
- name;
- street address;
- apartment or unit number;
- city;
- state or territory;
- ZIP code; and
- other required delivery information.
If you discover that you entered an incorrect address, contact us as soon as possible at:
info@marostudiony.com
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned to MARO STUDIO because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be reshipped, where permitted by applicable law.
10. Failed Delivery Attempts
If USPS or another applicable carrier attempts delivery but is unable to complete delivery because of circumstances attributable to the recipient, the package may be returned to the sender.
If your order is returned to MARO STUDIO, please contact:
info@marostudiony.com
We will review the circumstances and available options.
Additional shipping charges may apply to reship an order when the failed delivery resulted from information or actions attributable to the customer, where permitted by applicable law.
11. Lost Packages
If USPS tracking indicates that a package has been delivered but you cannot locate it, please first check:
- your delivery location;
- mailbox or package area;
- building reception or management;
- household members;
- neighbors; and
- any delivery instructions associated with the order.
You should also contact USPS as soon as reasonably possible.
If you still cannot locate the package, contact MARO STUDIO at:
info@marostudiony.com
We will reasonably assist with investigating the shipment.
A USPS "delivered" status does not automatically establish that MARO STUDIO has no responsibility under every circumstance. Each situation will be reviewed based on the applicable facts and law.
12. Stolen Packages
If USPS confirms that a package was delivered but you believe it was subsequently stolen, please contact USPS and, where appropriate, your local authorities.
You should also contact MARO STUDIO at:
info@marostudiony.com
We may request information necessary to investigate the situation, including tracking information or delivery details.
Each case will be reviewed individually.
Nothing in this section is intended to waive rights or remedies that cannot legally be waived.
13. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and products as soon as reasonably possible.
Where possible, retain:
- the shipping box;
- packaging materials;
- shipping label;
- damaged product; and
- photographs showing the condition of the package and product.
Please contact us at:
info@marostudiony.com
as soon as reasonably possible so that we can review the issue and determine the appropriate resolution under our Returns & Refund Policy and applicable law.
14. Incorrect Items
If you receive an item that does not correspond to the product you ordered, contact us at:
info@marostudiony.com
Please provide your order number and, if requested, photographs of the item received.
We will review the issue and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable law.
15. Out-of-Stock or Unavailable Products
Product availability may change due to inventory discrepancies or unexpected circumstances.
If we determine that an ordered product cannot be shipped within the applicable timeframe, we will contact the customer as required by applicable law.
Depending on the circumstances, the customer may be offered the option to:
- wait for the product;
- consent to a shipping delay; or
- cancel the affected order and receive a refund.
Where required by federal law, MARO STUDIO will provide the applicable delay notice and refund options.
16. Pre-Orders and Backorders
MARO STUDIO may offer products for pre-order or backorder in the future.
When applicable, the product page or checkout will provide the relevant estimated availability or shipping information.
Pre-order and backorder products are subject to applicable federal requirements concerning shipping representations and delays.
If MARO STUDIO cannot ship a pre-order or backorder within the applicable promised timeframe, we will handle the delay in accordance with applicable law.
17. Shipping to Puerto Rico
MARO STUDIO ships to Puerto Rico.
Shipping availability, costs, and estimated delivery times for Puerto Rico will be displayed at checkout when available.
Puerto Rico orders may be subject to carrier-specific delivery conditions, address-format requirements, weather-related delays, transportation disruptions, or other circumstances that may affect delivery.
Customers should provide a complete and accurate Puerto Rico delivery address.
The same estimated transit times stated in this policy apply unless a different timeframe is specifically displayed at checkout.
Nothing in this section is intended to waive or limit consumer rights applicable in Puerto Rico.
18. United States Orders
For orders shipped within the United States, applicable shipping options and charges will be displayed at checkout.
Our current estimated transit times after shipment are:
- Standard Shipping: approximately 3–7 business days.
- Express Shipping: approximately 2–3 business days.
These estimates may vary depending on the destination and USPS operating conditions.
19. International Orders
MARO STUDIO currently ships to the United States and Puerto Rico.
We do not currently advertise or offer general international shipping outside these destinations.
If international shipping becomes available in the future, this Shipping Policy will be updated as necessary to address applicable customs duties, taxes, import charges, delivery restrictions, and other requirements.
20. Shipping Promotions
From time to time, MARO STUDIO may offer free shipping or reduced shipping promotions.
The specific terms of any shipping promotion will be displayed with the applicable offer.
Unless otherwise stated, a shipping promotion does not necessarily apply to every product, destination, shipping method, or order.
Promotional shipping terms cannot override rights provided by applicable law.
21. Carrier Responsibility and Customer Assistance
Once a package has been transferred to USPS, the carrier is responsible for the transportation and delivery process.
MARO STUDIO cannot control USPS operations, delivery routes, staffing, transportation schedules, or other carrier processes.
Nevertheless, MARO STUDIO will make reasonable efforts to assist customers when carrier-related issues occur.
Nothing in this section is intended to eliminate or limit any legal obligation that applies to MARO STUDIO.
22. PO Boxes and Restricted Addresses
Shipping availability for PO Boxes, military addresses, and other restricted delivery locations may depend on USPS and the shipping method selected.
If a particular address cannot be served by the selected shipping method, MARO STUDIO may contact the customer regarding available alternatives.
23. Order Modifications After Purchase
If you need to modify your shipping information after placing an order, contact:
info@marostudiony.com
as soon as possible.
We cannot guarantee that modifications will be possible after an order has entered processing or has been transferred to USPS.
If an order cannot be modified, the applicable cancellation or return procedures may apply.
24. Shipping Insurance
Unless expressly stated at checkout, MARO STUDIO does not represent that every order includes separate shipping insurance purchased on behalf of the customer.
Any shipping protection or insurance specifically offered during checkout will be governed by the terms presented with that service.
25. Shipping Communications
We may send transactional communications regarding your shipment, including:
- order confirmations;
- processing confirmations;
- shipment confirmations;
- tracking information;
- delivery updates;
- delivery problems;
- delays; and
- other communications reasonably necessary to administer your order.
These communications are not considered promotional marketing communications merely because they contain information about your order.
26. Contact Us About Shipping
If you have questions or concerns regarding shipping or delivery, please contact:
Maro Jewelry
17011 N Bay Rd, 404
Sunny Isles Beach, FL 33160
United States
Email: info@marostudiony.com
27. Related Policies
This Shipping Policy should be read together with our:
- Terms of Service
- Privacy Policy
- Returns & Refund Policy
- SMS Terms & Conditions, where applicable
These policies are intended to work together and should not be interpreted as limiting any consumer rights that cannot legally be waived.
28. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- our shipping operations;
- shipping carriers;
- shipping destinations;
- shipping methods;
- applicable laws;
- our ecommerce platform; or
- our business practices.
When we update this policy, we will update the Effective Date shown at the beginning.
Where required by applicable law, additional notice may be provided.