Returns & Refund Policy
Effective Date: August 25, 2026
Maro Jewelry ("Maro Jewelry," "MARO STUDIO," "we," "us," or "our") wants you to have clear information regarding returns, refunds, exchanges, and order issues.
This Returns & Refund Policy applies to purchases made through https://marostudiony.com/ and applies to customers in the United States and Puerto Rico, subject to applicable law.
1. Final Sale Policy
Unless otherwise expressly stated on the applicable product page or at the time of purchase, all MARO STUDIO jewelry purchases are final sale.
We do not generally accept returns, exchanges, or refunds simply because a customer changes their mind, selects the wrong item, selects the wrong size, or no longer wants the product.
However, this Final Sale Policy does not eliminate or restrict any rights or remedies that cannot legally be waived, including rights that may apply to defective, damaged, incorrect, or materially misrepresented merchandise.
2. When a Refund, Replacement, or Other Remedy May Be Available
Although purchases are generally final sale, MARO STUDIO will review and provide an appropriate remedy where required by applicable law or where an order issue is attributable to MARO STUDIO.
This may include situations where:
- you received the wrong product;
- the product arrived damaged;
- the product has a defect;
- the product materially differs from its description;
- the product does not conform to an express representation made by MARO STUDIO;
- the order was materially incorrect due to an error on our part; or
- another legal right to a refund, replacement, repair, cancellation, or other remedy applies.
Each situation will be reviewed based on the applicable facts, product information, and applicable federal, state, and Puerto Rico law.
3. Damaged or Defective Items
If your jewelry arrives damaged or you believe the product has a manufacturing defect, please contact us as soon as reasonably possible after receiving the order.
Contact:
Please include:
- your full name;
- order number;
- email address associated with the order;
- a description of the issue; and
- clear photographs or videos showing the product and the issue, if applicable.
We may request additional information or photographs when reasonably necessary to evaluate the claim.
If we determine that an item is defective or was damaged before or during delivery and that MARO STUDIO is responsible under the applicable circumstances, we may provide an appropriate remedy, which may include a replacement, refund, repair, or other resolution as required or permitted by applicable law.
4. Incorrect Item Received
If you receive a product that is different from the product you ordered, please contact us at:
Please provide:
- your order number;
- the product you ordered;
- the product you received; and
- photographs if requested.
We will investigate the issue and, where the error is attributable to MARO STUDIO, provide an appropriate resolution.
5. Return Authorization
Do not send merchandise back to MARO STUDIO without first contacting us and receiving return instructions.
Unauthorized returns may not be processed until we are able to identify the order and determine the appropriate handling procedure.
If a return is authorized, we will provide the applicable return instructions.
6. Condition of Returned Merchandise
When a return is authorized, the product may be required to be returned in the condition specified in the return instructions.
Unless otherwise required by applicable law, returned merchandise should:
- be unused;
- be in its original condition;
- include original packaging when applicable; and
- include any other materials or components provided with the order when applicable.
Nothing in this section limits rights available under applicable law for defective, damaged, incorrect, or otherwise legally nonconforming merchandise.
7. Return Shipping Costs
For voluntary returns that MARO STUDIO agrees to accept as an exception to our Final Sale Policy, the customer may be responsible for return shipping costs unless otherwise stated by MARO STUDIO or required by applicable law.
When an item is returned because of an error attributable to MARO STUDIO, or where applicable law requires otherwise, MARO STUDIO will handle return shipping costs in accordance with the applicable circumstances and law.
8. Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.
Once MARO STUDIO has approved a refund, the time required for the refund to appear in your account may depend on your bank, credit card issuer, debit card issuer, or payment processor.
MARO STUDIO does not control the processing time of financial institutions or payment processors after a refund has been submitted.
9. Refund Processing for Legally Required Refunds
Where applicable federal law requires MARO STUDIO to issue a refund, we will process the refund within the timeframe required by applicable law.
Federal law, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, establishes requirements for online sellers when merchandise cannot be shipped within the timeframe promised to the customer. If MARO STUDIO cannot ship an order within an applicable promised timeframe, we will provide the customer with any notice, cancellation, or refund options required by applicable law.
Nothing in this Returns & Refund Policy is intended to delay, restrict, or eliminate a refund that MARO STUDIO is legally required to provide.
10. Original Shipping Charges
For voluntary returns or exceptions to our Final Sale Policy, original shipping charges may not be refundable unless otherwise stated or required by applicable law.
When a refund is legally required because MARO STUDIO cannot fulfill an order as required by applicable law, any shipping, handling, or other amounts that must legally be refunded will be refunded as required.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We may begin processing an order shortly after it is placed.
Therefore, we cannot guarantee that a cancellation request can be completed before the order is processed or shipped.
If an order has already been processed or shipped, the applicable return provisions may apply.
Nothing in this section limits any cancellation rights provided by applicable law.
12. Wrong Size or Wrong Product Selected by Customer
Customers are responsible for reviewing product descriptions, measurements, available sizes, colors, materials, and other product information before completing a purchase.
Because MARO STUDIO generally operates on a Final Sale basis, we do not generally accept returns or exchanges solely because:
- the customer selected the wrong size;
- the customer selected the wrong product;
- the customer selected the wrong color or variation;
- the customer changed their mind; or
- the customer no longer wants the product.
Any exception will be at MARO STUDIO's discretion unless applicable law provides otherwise.
13. Personalized or Custom Items
If MARO STUDIO offers personalized, customized, engraved, or made-to-order products in the future, such products may be subject to additional restrictions regarding cancellation, return, or refund.
Any applicable restrictions will be clearly disclosed before the customer completes the purchase.
Nothing in this section limits rights or remedies that cannot legally be waived.
14. Sale and Promotional Items
Discounted or promotional products are generally subject to the same Final Sale Policy unless the applicable offer expressly states otherwise.
A discount does not eliminate any rights that cannot legally be waived, including applicable rights concerning defective, damaged, incorrect, or materially misrepresented merchandise.
15. Lost Packages
If your package does not arrive, please review the tracking information and contact USPS where appropriate.
You should also contact MARO STUDIO at:
We will reasonably assist with investigating the shipment.
A package that is delayed, lost, or missing in transit will be evaluated based on the available tracking information and the circumstances of the shipment.
Nothing in this policy is intended to waive or limit any legal obligation MARO STUDIO may have concerning non-delivery of merchandise.
16. Packages Marked as Delivered
If USPS tracking indicates that your package was delivered but you cannot locate it, please first check:
- your mailbox or normal delivery location;
- your building's package area or management office, if applicable;
- with household members;
- with neighbors; and
- any delivery location or instructions associated with the order.
You should also contact USPS as soon as reasonably possible.
If you are unable to locate the package, contact:
We will review the circumstances and available information.
A USPS "delivered" scan does not automatically determine the legal rights or obligations of either party in every circumstance.
17. Stolen Packages
If tracking confirms delivery but you believe the package was stolen after delivery, please contact USPS and, where appropriate, your local authorities.
You should also notify MARO STUDIO at:
We may request tracking information, delivery details, photographs, or other information reasonably necessary to investigate the situation.
Each situation will be reviewed individually.
18. Return Deadline
Because MARO STUDIO generally operates on a Final Sale basis, there is no general voluntary return period for unwanted merchandise.
When MARO STUDIO authorizes a return as an exception, we will provide the applicable return deadline and instructions directly to the customer.
For defective, damaged, incorrect, or legally nonconforming merchandise, customers should contact us as soon as reasonably possible after discovering the issue.
Nothing in this section limits any applicable statutory deadline or consumer right.
19. Chargebacks and Payment Disputes
If you have an issue with an order, we encourage you to contact MARO STUDIO first so that we can investigate and attempt to resolve the matter.
Contact:
If a customer initiates a payment dispute or chargeback, MARO STUDIO may provide the applicable payment processor or financial institution with relevant transaction information, including order records, shipping information, tracking information, and customer communications, where permitted by law.
Nothing in this section prohibits a customer from exercising any rights available under applicable law or through their payment provider.
20. Fraudulent Transactions
MARO STUDIO may cancel or refuse an order when we reasonably suspect fraud, unauthorized payment activity, identity misuse, or other unlawful activity, subject to applicable law.
If payment has already been collected for an order that MARO STUDIO cancels, we will process any applicable refund in accordance with applicable law.
21. Puerto Rico Customers
This Returns & Refund Policy applies to orders shipped to Puerto Rico subject to applicable Puerto Rico and federal law.
Nothing in this policy is intended to waive or restrict any consumer protection, warranty, refund, cancellation, or other right that cannot legally be waived under applicable Puerto Rico law.
22. United States Customers
For customers located in the United States, this policy is subject to applicable federal and state consumer protection laws.
Nothing in this policy is intended to waive or limit non-waivable consumer rights.
23. No Waiver of Mandatory Consumer Rights
MARO STUDIO's Final Sale Policy applies only to the extent permitted by applicable law.
Nothing in this policy is intended to exclude, restrict, or waive:
- mandatory consumer protection rights;
- rights relating to defective merchandise;
- rights relating to materially misrepresented merchandise;
- rights relating to non-delivery where applicable;
- applicable warranty rights;
- rights provided by federal law;
- rights provided by state law; or
- rights provided by Puerto Rico law.
24. Contact Us
If you have a question about a return, refund, damaged product, defective product, incorrect order, cancellation, or other order issue, please contact us:
Maro Jewelry
17011 N Bay Rd, 404
Sunny Isles Beach, FL 33160
United States
Email: info@marostudiony.com
25. Related Policies
This Returns & Refund Policy should be read together with:
- Terms of Service
- Privacy Policy
- Shipping Policy
- SMS Terms & Conditions, where applicable
These policies are intended to work together and should not be interpreted as limiting any consumer rights that cannot legally be waived.
26. Changes to This Returns & Refund Policy
We may update this policy from time to time to reflect changes in our business practices, products, payment systems, shipping operations, or applicable laws.
When we update this policy, we will update the Effective Date shown at the beginning.
Where required by applicable law, additional notice may be provided.