FAQ — Frequently Asked Questions
Shipping & Delivery
Is shipping free?
Orders of $50 or more ship free (standard shipping) within the USA and Puerto Rico. Under $50, standard shipping is a flat $6.90. Express shipping is $20 at checkout.
When will my order arrive?
Estimated delivery once your order ships, as shown at checkout: 5 to 8 business days for Standard and 3 to 5 business days for Express. These are estimates, not guarantees: the carrier and your address can change them. You will get a tracking number by email when your order ships.
Do you ship outside the USA?
No. We ship only within the United States and Puerto Rico.
How do I track my order?
Once your order ships, you will receive an email with your tracking number and a link to follow your package.
Fit & What You Get
How do I pick my ring size?
Every ring page lists the US sizes it comes in. Under the size selector there is a Size guide link with a size chart and how to measure your finger. Open rings are marked adjustable on their page.
How long are the bracelets and necklaces?
The length is in the details on each page. Where it can be changed, the page says so: many necklaces come with an extender chain, and some bracelets are adjustable, like the Heart Tag Bracelet (14 cm to 17 cm, 5.5 to 6.7 in).
What if it does not fit?
We do not accept returns for a wrong size or a change of mind (see Returns & Defects below), so check the size before you order. If you are not sure, write to info@marostudiony.com first.
Are earrings sold as a pair?
Check the details list on the page. Many say sold as a pair; a few sell a single earring or a mismatched set. If the page does not say, email us before you order.
Does a charm come with a chain?
Charm pages describe a top loop or bail for hanging it on a chain or bracelet. A few offer a version with a necklace, like the Lucky Soul Charm and the Ladybug Charm, and the Mini Heart says it is sold as a single charm, chain not included. The option you select on the page shows what you get.
Returns & Defects
What is your return policy?
All sales are final. We do not accept returns and we do not give money back. The only exception is a factory defect (see below).
What if my item arrives with a factory defect?
Report it within 7 days of delivery at info@marostudiony.com with your order number and photos of the piece. Once we confirm that the damage comes from the factory, we will give you a new piece or, if that piece is not available, a similar piece from our store. We never replace a piece with money.
What is not covered?
Damage during shipping (please file a claim with the carrier), damage from misuse, normal wear, and change of mind or wrong size.
Materials, Skin & Care
What are your pieces made of?
It depends on the piece. The catalog includes 925 sterling silver (some with 18k gold plating), stainless steel, gold-plated brass and silver-plated pieces. The material is written in the details of each piece that lists it. If a page does not list the material, email us the name of the piece before you buy.
Are the stones real?
The stone is named on the page. Where it is natural, the page says natural (onyx, amethyst, tiger's eye, turquoise, malachite, opal and others). Other pieces use cubic zirconia, crystal or resin, also named on the page. A natural diamond is claimed only where the page says so; today that is the Cruz de Caravaca (1.5 mm natural diamond).
Can I shower or swim with my jewelry?
Only the piece whose page says waterproof: the Three Shapes Earrings (18k gold plated over brass; waterproof and tarnish-resistant with proper care). About a dozen pages, such as the Mix & Match Bracelet, say to keep the piece away from water. If a page does not say waterproof, take the piece off before you shower, swim or wash up.
Is it hypoallergenic? Is it safe for sensitive skin?
Three pieces say hypoallergenic, nickel and lead free on their page: the Heart Tag Bracelet, the Petit Heart Silver Bracelet and the Crystal Glow Bracelet. For other pieces the page does not list nickel content. If you have a metal allergy, write to info@marostudiony.com with the name of the piece before you buy, since we cannot take returns for change of mind.
How do I care for my jewelry?
The care notes on our product pages say the same few things:
• Store each piece separately, in a pouch or jewelry box.
• Keep it away from perfume, lotions, cleaning products and harsh chemicals.
• Wipe it gently with a soft cloth after wearing it.
• Keep dry any piece that is not listed as waterproof.
Orders & Discounts
Is there a discount code for new customers?
Yes. Use code WELCOME10 at checkout for 10% off your first order.
Can I change or cancel my order?
We begin processing orders quickly. If you need to change or cancel your order, contact us at info@marostudiony.com right after placing it. We cannot guarantee changes once processing has begun.
Contact Us
Still have questions? Reach us at info@marostudiony.com or through our contact page.