FAQ — Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE shipping on all orders $50 and over within the USA and Puerto Rico. Orders under $50 ship for a flat rate of $6.90 via USPS Standard.
How long does delivery take?
We process and ship orders within 3–7 business days after order confirmation. Once shipped, packages typically arrive within 3–6 business days. You will receive a tracking number via email once your order has shipped.
Do you ship internationally?
Currently we ship within the USA and Puerto Rico.
Returns & Store Credit
What is your return policy?
All sales are final. We do not offer cash refunds. If you are not satisfied with your purchase, we offer store credit valid for 12 months for use on any future order.
What if my item arrives damaged or defective?
Items damaged or defective upon arrival will be replaced at no cost. Contact us within 7 days of delivery at info@marostudiony.com with your order number and photos of the item.
What if I received the wrong item?
Please contact us at info@marostudiony.com with your order details and a photo of what you received. We will make it right.
Materials & Care
What materials are MARO Jewelry pieces made from?
Our jewelry collection includes pieces crafted from 925 sterling silver, gold-plated brass, and fashion-grade alloys. Each product page lists specific material information for that piece.
Is MARO Jewelry hypoallergenic?
Many of our pieces are designed to be skin-friendly. If you have known metal sensitivities, we recommend checking the individual product description before purchasing, or contacting us at info@marostudiony.com for guidance.
How should I care for my jewelry?
To keep your pieces looking their best:
• Avoid contact with water, perfume, lotions, and chemicals.
• Remove jewelry before showering, swimming, or exercising.
• Store pieces individually in a soft pouch or jewelry box.
• Clean gently with a soft dry cloth.
Orders & Discounts
Do you have a discount code for new customers?
Yes! Use code WELCOME10 at checkout to get 10% off your first order.
Can I change or cancel my order?
We begin processing orders quickly. If you need to change or cancel your order, please contact us at info@marostudiony.com immediately after placing it. We cannot guarantee changes once processing has begun.
How do I track my order?
Once your order ships, you will receive an email with your USPS tracking number. You can track your package at usps.com.
Contact Us
Still have questions? We are happy to help. Reach us at info@marostudiony.com or through our contact page.